Our Goal Is To Provide You With The Best Shipping Options No Matter Where You Live. We Serve Hundreds Of Customers Around The World Every Day And We Strive To Provide You With The Highest Level Of Service.

The Time Frame For Order Delivery Is Divided Into Two Parts:

Processing Time: 2 To 5 Business Days
Free Shipping On Orders Of $29.99 And Up

1. Freight

Free Shipping On Orders $29.99 And Up. Otherwise Your Shipping Cost Will Depend On The Shipping Method You Choose:

2. Shipping Time:

Default Standard Shipping: 7 To 12 Business Days
Vip Express: 5 To 10 Working Days
Once Your Order Has Been Processed, Transit Times Will Vary Based On Your Location, As Shown In The Table Below:

Country Transit Times
Us 12 - 18 Business Days
Canada 12-18 Working Days
12-25 Working Days In Europe (7-15 Working Days In Uk, Germany, France, Switzerland)
Australia 12-15 Working Days
12-20 Working Days Worldwide

3. Processing
Your Order Usually Takes 1-4 Business Days (Some Items May Take 6-9 Business Days). If Processing Takes Longer Than Expected, We Will Send You An Email To Let You Know.

During high volume processing or crises, processing time may take an additional 2-4 days.
Once shipped, you will be notified by email and can log in to our website or app for real-time tracking. Please note that some orders may be sent using multiple packages. In these cases, you will receive multiple emails and tracking numbers.

4. How Can I Track My Order?
A Tracking Number Will Be Provided In Your Shipping Confirmation Email. You Can Use This Number And Track Your Order On Www.Popgd.com.

5. How Do I Know My Order Has Been Submitted Successfully?
You Will Receive A Confirmation Email With Your Order Number And Purchase Details.

6. What If An Item Is Missing Or The Product Is Incorrect When I Receive My Order?
For Lost Or Wrongly Shipped Items, Please Contact Us At support@popgd.com. Please Provide Your Transaction Reference Number (Order Number) And Provide Us With Proof (Image File Size Should Be Under 1mb). We'Ll Be More Than Happy To Reship You The Correct Item For Free, And We Won'T Ask You To Return An Item That Was Sent To You By Mistake! You Can Keep It As A Gift From Us.

7. I Want To Change The Item I Ordered. What Should I Do?
Amendments To Your Order Are Allowed On Or Before 11:00 Pm Pst (Gmt -7 Pm) On The Day The Order Is Placed. You Can Request Changes By Contacting Us At support@popgd.com.

8. How Do I Change My Shipping Address?
Address Changes Are Permitted On Or Before 11:00 Pm (Pst, -7:00 Gmt) On The Day The Order Is Placed. You May Request Such Changes By Contacting Us At support@popgd.com.

9. What Is Your Return Policy?
Please See Our Return Policy Regarding Returns.
Our Customer Service Is Available 24/7. We Will Respond To Your Inquiry As Soon As Possible.
10. How To Cancel My Order?
We Accept Cancellations Within 24 Hours Of Placing An Order.
You Can Reach Us At support@popgd.com To Request Cancellation.
We Do Not Allow Order Cancellations After 24 Hours Of Successful Payment. If You Still Wish To Make Changes, Please Contact Us As Soon As Possible And We Will Do Our Best To Help.
*If The Product Has Already Shipped, We Regret That We Cannot Cancel The Order For You.
For More Details And Instructions, Please Visit Our Returns Policy.

*Due To The Impact Of Covid-19 On Our Warehouse And Shipping Operations, Order Processing And Shipping Times May Be Delayed By Up To An Additional 7 Business Days. You Can Check The Details In The Table Below. We Are Improving Our Delivery Process To Make Your Package More Secure, So There May Be A 2-5 Day Delay In Processing Your Order.

If There Is Any After-Sales Service Quality Problem During Shipping Or After Receiving The Goods, Please Feel Free To Email To support@popgd.com, Our Customer Service Agent Table Will Provide You With A Satisfactory Solution.